Frequent Asked
Questions

No. Naija Pot is a fully cashless service. We accept bank transfer, USSD, and mobile wallet payments. Payment details are shared after order confirmation.

Yes — we deliver all over Lagos. Delivery fees vary by location. Share your delivery address with our CS team and we will provide a delivery quote.

Yes! You can choose your protein, spice level, and portion size. Add-ons may be available depending on the dish. Let your CS agent know your preferences at the time of ordering.

Naija Pot meals are batch-cooked in limited quantities to ensure freshness and quality. When a batch sells out, that dish is unavailable until the next cook cycle. Reply YES to be notified when it returns.

Yes. Locally Sourced is a core promise of Naija Pot. All ingredients are procured from verified Nigerian suppliers. This is not just branding — it is our procurement standard.

Absolutely — Naija Pot is designed for families, teams, and celebrations. For large orders, contact us at least 24 hours in advance so we can plan batch quantities for you.

Reply to your CS chat immediately with your order number and a description of the issue. Photo evidence helps. A senior team member will review and respond within the same business day.

Cancellations are accepted before payment is confirmed. Once payment is received and cooking has begun, cancellations are not possible. Contact CS immediately if you need to cancel.

We cater to various dietary needs. Let your CS agent know your requirements and we will advise on available dishes and customizations.

Naija Pot uses packaging selected for quality and minimal environmental impact, in line with our sustainability ethos. If you have specific packaging concerns, let us know.

Scan the QR code on your sticker packaging, call 0916 000 2951, or reply directly in your WhatsApp CS chat. We genuinely want to hear from you.